FAQs

Are your products authentic?

Yes - 100%. Every item sold by Certified Collectables is sourced from authorised distributors and comes with a Certificate of Authenticity where applicable, if a certificate for memorabilia is not provided, a holographic sticker with scannable QR code will be provided on the item. All trading cards/sealed boxes are guaranteed genuine by their respective manufacturers.

Do you sell graded cards?

Yes, we stock graded cards from leading grading companies. Each listing will specify the grade and grading company.

Can I pre-order products?

Absolutely. We offer pre-orders on upcoming hobby box releases. Pre-order listings are clearly marked and estimated arrival dates are provided.

How do I join a box break?

Browse our upcoming breaks, select a spot, and complete your purchase. You'll receive confirmation and details on how to watch live. Visit our How Box Breaks Work page for a full guide.

What happens if a break is cancelled?

In the rare event a break is cancelled, all participants will receive a full refund.

Can I watch the break if I didn't buy a spot?

Yes! Our breaks are streamed publicly. You're welcome to watch even if you haven't purchased a spot.

Do you ship Australia-wide?

Yes, we ship to all states and territories across Australia.

How long does shipping take?

Standard shipping typically takes 6-12 business days depending on your location. Please see our Shipping & Delivery page for specific shipping timelines.

How are items packaged?

All collectables are packaged with care - Cards are sleeved and top-loaded, and fragile items are bubble-wrapped to ensure safe delivery.

What is your returns policy?

Please note that we do not accept returns for change of mind. We encourage you to contact us before placing your order if you require any additional information. Our team is more than happy to provide further details, photographs, or answer any questions to ensure you’re completely confident in your purchase.

If in the rare occasion that your item arrives damaged, faulty or significantly not as described, please contact us via our contact page or via email certifiedcollectablesau@gmail.com with photos and we'll arrange a replacement or refund to make it right.